Onyx stone necklace with bar pendant

Care Instructions for Silver Gate Products:

1. After each use, gently wipe the product with a soft, lint-free cloth to remove any dirt or oils. This helps maintain its shine and prevents tarnishing.
2. Store the product in its designated box or a jewelry pouch to protect it from dust, humidity, and excessive exposure to air. This helps prevent oxidation and keeps it looking its best.
3. Avoid exposing the product to harsh chemicals, such as household cleaning agents, perfumes, hairspray, or lotions. These substances can dull the surface and potentially damage the product.
4. When not wearing the product, avoid leaving it in direct sunlight or extreme temperatures, as this can cause discoloration or warping.
5. Regularly inspect the product for any signs of damage or loose parts. If you notice any issues, promptly contact our customer service for assistance.
6. We offer complimentary polishing services for the product for one year from the date of purchase. This service helps restore its luster and brilliance. Simply reach out to our customer service team to arrange for the polishing.
7. To prolong the duration of the polishing, it is important to take additional care. Avoid exposing the product to saltwater, chlorine (e.g., swimming pools), or harsh chemicals, as they can accelerate tarnishing and damage.
8. If the product comes into contact with water, gently pat it dry with a soft cloth afterward to prevent water spots or residue.
9. The need for polishing and maintenance may vary depending on factors such as individual body chemistry and environmental conditions. Regularly clean and inspect the product to determine when it requires polishing or professional care.
10. Remember, the need for polishing is not a manufacturing defect but a natural occurrence due to the properties of silver. It is a normal part of owning and enjoying silver jewelry.

Regarding Gold Products:

1. Gold-plated products are designed to provide a luxurious and affordable alternative to solid gold. However, please note that the gold plating may naturally wear off over time with regular use.
2. To help preserve the gold plating, avoid exposing the product to harsh chemicals, abrasive materials, and excessive friction. Remove the product before engaging in activities such as exercising, swimming, or showering.
3. After each wear, gently wipe the product with a soft, non-abrasive cloth to remove any dirt or oils. This helps maintain the gold plating's shine and prevents buildup.
4. Store the gold-plated product separately from other jewelry to prevent scratching or rubbing against harder surfaces.
5. If the gold plating starts to fade or wear off, do not attempt to replate it yourself. Instead, reach out to our customer service team, who can guide you on professional re-plating options.
6. Remember, proper care and maintenance can help extend the lifespan of the gold plating, ensuring your product continues to radiate its beautiful golden glow.

By following these care instructions, you can enjoy your Silver Gate products for years to come, keeping them looking their best and preserving their exquisite beauty.